Job Description

WPM Supervisors are the best in the industry because, unlike most of our competition, our supervisors’ compensation depends on how well they please our clients (see below).  We have designed our Supervisor program to facilitate the best possible customer service for our clients.  Our Supervisors are fully certified lifeguards and pool operators for the jurisdictions in which they work.  This is an advantage because a Supervisor can open and operate your pool in the absence of a lifeguard.  Not all pool companies operate in this way. 

Every Supervisor is equipped with a cellular telephone with direct-connect capabilities.  Our office can reach them at any time.  All phone calls will be handled through the office so that they may be tracked by our message tracking program and handled properly.  All messages will be dispatched to all supervisors accordingly.  It is the Supervisor’s responsibility to keep clients informed of the weekly happenings at their pools by visiting each facility and completing Supervisor Check Sheets at least three times per week.  Each client should share any appropriate comments with the Supervisor when reviewing and signing these Check Sheets.

The Supervisor Compensation Program has a tremendous impact on why our Supervisors respond so readily and completely to the clients’ needs.  As a Supervisor, you would be paid on an incentive basis.  The bulk of a supervisor’s paycheck is based on how well he or she responds to the needs of the client.   Some of the categories in which the Supervisors are rated are as follows:

1. Guards maintain a professional appearance and are in uniform.
2. Pool passes all Health Department inspections.
3. Timely opening and closing (rain closing excluded).
4. Response time.
5. Overall facility cleanliness.
6. Supervisor personally must open at least one pool every day.
7. Ensure all lifeguard staff is fully certified at all times.
8. They respond to any problems to the client’s satisfaction.

This incentive program keeps our Supervisors focused on the client’s needs and encourages them to do an outstanding job for our valued customers.  Our belief is in Total Customer Satisfaction!