|
All of our lifeguards are personally interviewed prior to becoming a part of the WPM team. We let our guards know what is expected of them before they are hired. The key to having outstanding guards is the quality of the training and supervision they receive. We have an orientation session for our guards and ongoing training throughout the summer. We have a lifeguard newsletter called "Aqua News" that is distributed bi-weekly to cover topics of particular concern. Every guard is given an employment orientation package which provides information about WPM. Special emphasis is placed on our expectations about communication and customer service. All of our guards are required to be in uniform, allowing them to be easily identified.
In order to keep our guards working hard we have several motivational projects. WPM has a mid-season break called "Lifeguard Olympics". Every Supervisor has a team that competes in fun swimming and lifeguard skill games. There are many prizes given out for different events and the overall winning teams are special awards. Our Supervisors also periodically give out prizes for their pool that is the cleanest or has the best customer service. Programs such as these keep our guard return rate high, as well as promoting professionalism and positive attitudes.
|
